Repustate Adds 7 New Customer Review Sources To Repustate IQ
29th Sep, 2022, TORONTO - Repustate is thrilled to announce that it has added seven more customer review data sources to its AI-enabled sentiment analysis platform, Repustate IQ.
Brands looking for customer experience insights can now also import content from Google Reviews, Amazon Reviews, Trustpilot, Reddit, Yelp, and OpenTable directly into Repustate IQ. For brands looking for insights into their own employee experience, Glassdoor reviews have been added as a data source.
The machine learning (ML)-powered customer experience (CX) and employee experience (EX) analytics solution seamlessly extracts targeted insights from terabytes of unstructured data from a wide variety of data types. This includes social media videos, comments, surveys, news, and audio files such as from TikTok, Twitter, Facebook, and others.
The updated list of data sources that are covered by Repustate is as follows.
- Google Reviews
- Amazon Reviews
- News & surveys
Repustate IQ’s actionable insights help organizations develop targeted strategies and campaigns to improve customer experience, employee satisfaction, and brand performance. It enables you to track and monitor audience sentiment trends, manage online brand reputation, build better loyalty programs, review competitor analytics, improve employee experience, and more.
Highly customizable, the solution enables you to alter sentiment rules and aspects based on your changing needs, all without coding. It also allows you to set instant alerts and notifications for keywords, hashtags, or spikes in brand mention, for timely action. Furthermore, it can process data in 23 languages without the use of machine translation.
Read real-life business cases and see how companies across industries like retail, hospitality, healthcare, banking, and others have used the solution to their advantage.
Repustate IQ comprises a full-fledged platform with a comprehensive visualization dashboard that provides numerous granular insights. It is also available as a standalone API that is compatible with external dashboards like PowerBI or Tableau.
Repustate IQ is accessible on the Cloud and as an on-prem installation.
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