Need to analyze larger volumes of text? Ask us about our large volume discounts.
Frequently Asked Questions
I am a student - can I get a discount?
Yes! We offer 50% off any plan for students with an email address from an accredited institution.
What happens if I exceed my quota for API calls?
If you are on the free Starter plan, your account gets shutoff immediately and you'll receive an email notifying you. If you are on a paid plan, you'll be charged an amount equal to the number of API calls by which you exceeded your quota, multiplied by the per API call cost for your plan with a 25% surcharge.
How accurate is your sentiment analysis?
It really depends on the type of text you're analyzing and how you choose to interpret sentiment, but our interal tests show accuracy of 82-90%, depending on the language and source of text. Our blog post examines sentiment analysis accuracy in greater detail.
What counts as a text document?
Any piece of text, no matter how long or short, counts as one individual text document. So one tweet, one comment on a blog post, or one full length blog article all count as one towards your montly API quota.
Which languages do you currently support?
All text analytics can be done in: Arabic, Chinese, Dutch, French, German, Hebrew, Italian, Polish, Portuguese, Russian, Spanish, Turkish, Thai, and Vietnamese
Can you add $LANGUAGE to your API?
Adding new languages is a very expensive and time consuming process. We take pride in our language models and take great care to get things right. With that said, if there's a language you'd like, please ask us and we'll consider bumping it up in priority.