SENTIMENT ANALYSIS & ENTERPRISE SEARCH

Auto

An automotive maker, concerned about its image following another large product recall, tracks popular social media, automotive blogs and forums to see how people are responding. It asked Repustate to help understand the data it collected.

Banking

A South African bank dives deep into customer feedback to find out what their customers really like (and hate) about banking.

The banking sector in South Africa is highly competitive. All major brands have comprehensive mobile banking offerings, attractive savings accounts, and innovative products with which to win demand deposits. Churn rates tend to be high, with banks making attractive offers to win customers over from rivals.

A major bank wanted to differentiate itself from the pack by putting a major focus on customer service. To avoid being seen as a commodity, this bank wanted to gain a reputation as being the only one in South Africa that really cares about its customers. The bank engaged Repustate to help it meet this challenge.

Quantative Trading

Can employee sentiment predict future returns? Traditionally, a company's financials are used as signals to determine the trajectory a company is following. Repeatedly solid quaterly results convey a company on the ascent. But that information is public, anyone can use it and everyone does use it. How can a trading desk get a leg up on its counterparts if they're all using the same information?

Government

Addressing citizen's concerns in near real-time. Today it has become common practice for people to take to the internet, be it Twitter, Instagram, Facebook or personal blogs, to share their day-to-day experiences. Traffic jams, bad service at the passport office, slow-to-respond government websites, however mundane it might seem, people feel compelled to share this information with the world. But where many see this content as being banal, it can be priceless to a well-organized government, looking to improve public services.

Call Centre

Reducing customer churn at a mobile carrier. Mobile carriers are in a cut-throat industry. One carrier reached out to Repustate to re-invent their call center to prevent customers from switching to their competition. Every business wishes they had 100% customer satisfaction. But in industries like wireless telecommunications, that's not the reality. Assuming you'll always have some segment of unhappy customers, can something be done to greatly reduce the churn rate of angry customers?

Hospitality

Helping people find the hotel they really want. How do you turn millions of hotel reviews from completely different people into highly personalized suggestions for individual travellers? The answer lies in the semantic analysis of hotel reviews.

Health & Pharma

Finding the proverbial needle in thousands of haystacks. The same scenario plays out across doctor's offices and hospitals countless times across the world every day. A doctor, nurse or other medical practitioner quickly jots down a few notes into an EMR, providing sparse details and little context, and quickly moves on to the next patient. It's up to someone else to decipher the notes at a later point down the road.

Market Research

Converting open ended responses into valuable market data. Market research surveys are a great tool, but they pose a challenge. How do you data mine the responses? Multiple choice questions are easy to analyze, but they lack the nuance and authenticity that often comes to the surface from open ended responses.

Finance

Leveraging international market sentiment for trading strategies. An avalanche of market data comes out every minute in the form of Bloomberg updates, Dow Jones newswire, Barron's and MarketWatch. Even social media now plays a part. How does a hedge fund manager corral all this information into something useful? And what if it's not all in English?