Your brand is the centerpiece of all your product and service marketing efforts; it is the way that your company or organization is perceived by those who buy your products or services, as well as by those who prefer your competitors over you.
Brands are psychological phenomena that are created and projected by marketing in order to affect the preferences and purchasing behaviors of consumers.
Your brand is the face of your company; it’s the outer shell that the world sees when they look at your business. How are you being perceived?
Sentiment analysis helps companies grasp what their customers are really saying about them by analyzing the text documents and data that consumers use to express their feelings, emotions, and opinions about your company. Whether these sentiments are positive, neutral, or negative it’s essential in the digital age to take advantage of the opinions of your consumers and target audience in order to mold your business to them for the most advantages moving forward.
The viewpoints expressed by consumers through text such as social media or surveys are vital for deep brand insights through which a company can learn about where they should improve their customer experience and overall strategies.
Sentiment analysis can help a company’s brand research by:
Three major ways that consumers voice their feelings and opinions about a brand is through product reviews, consumer surveys, and social media posts. The challenge for marketers comes when it’s time to collect, analyze, and summarize these opinions in a way that makes their findings easily understandable and actionable. Brand sentiment analysis is just as important as the actual words being used in the post or review.
Often, consumers use abbreviated language, acronyms, emojis, sarcasm, and slang in their posts and reviews making it almost impossible to decipher the meaning behind them without a lot of manual labor. Using both topic-based and aspect based sentiment analysis, Repustate can help you analyze your customer feelings and opinions in a very specific and granular way to ensure all entities, topics, and aspects are discoverable in your data sets. We put the findings into an interactive dashboard that makes review and reporting fast, simple, and easy.
Our platform makes it easy to get the root of what your customers are trying to say. No matter the channel, we’ve got you covered!