Need The Best Employee Experience Platform? Check Out The Best Features It Should Have.
Giving your employees a voice is the best way to know their true opinions, and for this you need the best employee experience platform. You’ll know how they really feel about work policies, and get valuable insights into their satisfaction levels. To get the right insights, you need to use surveys that ask the right questions, and then analyze the results carefully which, in turn, requires the right tools. Therefore, to decide on the right tool for your specific needs and requirements, it’s crucial to take a look at the most important features of an employee experience (EX) platform.
By having the right features you’ll be guaranteed to get the insights you need. And here, artificial intelligence also plays a crucial role. It allows you to evaluate survey results easier, faster, and more efficiently, which allows you to improve EX and ensure more growth.
How To Choose the Best Employee Experience Platform?
When doing sentiment analysis through an employee experience platform, you should keep your goals in mind. Typically, these are to allow you to get employee feedback and, as stated earlier, gain valuable insights into employees’ satisfaction levels. This then allows you to improve their happiness, increase their well being, and make them more productive.
When you’re able to do this, you’ll not only succeed in increasing loyalty but also in making them more engaged which ultimately ups employee retention. This leaves you with the continuity you need to make your business processes seamless and more efficient.
So, with that in mind, which features are important when choosing the best employee experience platform? Let’s take a look.
1. Measurement and Benchmarking
It’s simple, when you aren’t able to measure something you can’t improve it, so it’s vital that the employee experience platform allows you to measure and benchmark employee satisfaction levels. When it does, you’ll be able to measure current employee satisfaction levels to use as a benchmark. But, you’ll also be able to measure these levels in the future.
In this way, you’ll then be able to track how employee satisfaction changes over time and what impact your strategies have on improving it.
When assessing employee satisfaction levels, it’s fairly obvious that assessment techniques will differ for different levels of employees. In other words, you’ll use a different set of questions for management compared to the rest of the employees. So, it’s critical that you determine the right target audience for a specific set of questions.
For this reason, it’s crucial that the best employee experience platform allows you to segment your cohort to find the right target audience. This will allow you to gather feedback from multiple respondents based on different parameters that include age, demography, and behaviors.
3. Understands Semantics
When analyzing survey results with semantics, AI-powered natural language processing (NLP) algorithms predict survey response patterns. It does by using information like phrases, text, and topics that are available to you before conducting the survey.
While it’s not possible to predict what a respondent’s answer to a specific question will be, AI makes it possible to predict answers to other, similar questions once the respondent has answered it. In simple terms, semantic scoring helps an AI algorithm in the best employee experience platform to predict the likelihood of answers to semantically linear questions.
This can give you deeper insights into your survey results. Because of this, semantics is a crucial component of automated survey data analysis and a feature the platform must have.
4. Identifies Sentiment
While survey answers can give you insights into your employee satisfaction levels, sentiment analysis will deepen those insights by using natural language processing and machine learning to extract nuanced positive, neutral, and negative sentiments from your employees’ feedback. It does this by dissecting complex responses as granularly as possible for each business aspect of your organization.
This enables you to know your employees’ exact opinions on working at your organization and gives you the insights you need to improve. It’s therefore vital that the best employee experience platform of your choice has the ability to identify sentiment from survey responses.
5. Analysis Without Bias
It’s a fact, when human intervention is used to analyze survey results, [bias is often present. In turn, this bias can skew the results and reduce the probability of you getting a true reflection of your employee satisfaction levels. For example, when a surveyor loves your organization, they would be biased against any negative responses.
That’s where AI comes in. By using an AI-based automated employee experience platform to analyze survey data, you’ll be able to eliminate any bias in the process and get the accurate results you need. So, the platform should have the tools and features that allow you to do this.
6. Understands Review Sites and Social Media Feedback
Often, your employees will share feedback on your organization on social media platforms and review sites. And it’s easy to see why when you consider that social media is one of the most popular channels where people communicate and express their opinions, emotions, and sentiments about an organization.
Fortunately, social media listening allows you to extract these opinions and sentiments from social media platforms and review sites by flagging certain keywords. In this way, you’re able to gain deeper insights into your employees’ satisfaction levels and what they want from you. This then enables you to improve your processes where necessary to satisfy them.
It’s, therefore, crucial that the platform has the ability to understand review sites and social media feedback and extract sentiment from it.
7. Allows All Types of Data Sources
The best employee experience platform should have the ability to analyze all types of media formats and data sources. For example, it should be able to analyze and categorize text by using text analytics to extract insights from survey responses.
Likewise, it should be able to use video content analysis to extract the message and sentiment from videos like those used in candidate interviews or employee satisfaction surveys. By allowing you to extract all text from audio and video files, this feature allows you to search inside video and discover actionable insights you can use to improve your employee experience.
8. Allows Open-Ended Questions
It’s important to remember that surveys will not always comprise only questions that require a rating or a simple “yes” or “no” answer. And when they don’t, you’ll need the right tool that can effectively analyze the responses.
So, while semantics can help you predict outcomes when using a rating method, you’ll need a sentiment analysis tool that can help you analyze the responses and accurately measure the outcome when you use open-ended questions. And this is crucial, especially when you consider that open-ended questions allow your respondents to freely express their opinions and will give you a more accurate representation of your employee satisfaction levels.
It’s therefore critical that your chosen employee experience platform has the ability to allow open-ended questions.
9. Easy Visualization of Data
One piece of the puzzle to improving your employee experience is by gathering and analyzing data. The other piece of the puzzle is understanding the insights that the data provided. Here, the importance of having a resourceful and extensive visualization dashboard can’t be understated.
It allows you to present your data in a more coherent format which makes it easier to visualize and understand the data and the insights it provides. And when you understand these insights better, you’ll be better able to implement the necessary strategies to make improvements where required.
The employee experience platform should thus have a semantic insights visualization dashboard that allows the easy visualization of your data.
Last but not least, the best employee experience platform should allow the analysis of multilingual feedback. This gives you the ability to accurately analyze data and get valuable employee sentiment from different sources, no matter what language you or your employees speak.
What Is the Importance of VoE in Improving Employee Experience?
When your organization wants to be successful, it’s crucial that you create a stellar employee experience that allows you to unlock the full potential of every employee. When you do, it will be more efficient, your business process will be seamless, and you’ll be able to generate more revenue.
So, in other words, to harness their full potential, you need to know how your employees truly feel. After all, you wouldn’t be able to improve if you don’t know their opinions. And this is where voice of employee is critical. It allows you to:
- Identify problems and issues
If you’re able to identify the problems in business processes, you’ll know where to improve to make your business more efficient and your employees more productive.
- Protect your employees from negative emotion
Protect your employees against the wide-ranging impact of negative emotions which, in turn, improves their mental well-being.
- Improve your organizational agility
This allows your organization to adapt to changing consumer demands and market conditions quicker, which is essential in the dynamic post-covid business environment.
- Prevent employee churn
Prevent employee churn and increase retention which ensures that you keep the core skills and experience to maintain the efficient running of your organization.
- Improve your branding and customer acquisition
Giving employees a channel to air their grievances internally and privately enables long term brand building.
- Increase collective learning
This allows the employees to safely voice concerns and contribute honestly to decision-making processes.
- Improve employee policies.
By considering your employees’ opinions, allowing them to be part of decision-making processes, and giving them a platform to voice their concerns, you’ll improve your employee policies which ensures a better working environment.
- Increase transparency
When you do this, your employees will feel like part of the team and not just passengers along for the ride. In turn, they’ll contribute more and feel more empowered to be part of the decision-making processes.
- Foster an environment that promotes growth
Voice of employee not only allows you to create a better working environment now but also in the future which makes it easier for your employees to grow.
- Recognize and reward participation
When you recognize and reward employees for sharing their feedback and, by implication, improving your business processes, it’s more likely that they will do so again in the future. Increase overall job satisfaction. It’s simple, by listening to employee feedback and implementing it into your business processes, you’ll improve overall job satisfaction and create a thriving work culture.
- Maintain a competitive edge in the market
Let’s face it, when your employees are happier, they’re far more productive which makes your organization, as a whole, more efficient. And when your organization is more efficient, you’ll be able to gain a competitive edge generate more revenue.
To make your organization more efficient, successful, and have a competitive advantage, you simply need to unlock the insights that allow you to create a world-class employee experience. When you do, you’ll be able to improve employee engagement, performance, retention, and development.
To do this, you need the best employee experience platform that fits your needs and requirements. Hopefully, this post helped illustrate the features you should consider when looking for one.
Considering these features, Repustate, which is fully customizable to your needs, fits the bill perfectly. By using sentiment analysis and feedback from your employees, it can identify which parts of your organization work well and which parts need improvement to create a better work environment.
In simple terms, it gives you the data you need to create a stellar employee experience which, in turn, lets you retain and keep the best talent.