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Sentiment analysis software that's as easy to understand as it is to use

Repustate's AI-driven technology gives you the tools you need to capture and take action on customer sentiments from text and media channels in real time – so you can proactively align your business with customer needs.

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SENTIMENT ANALYSIS API

Granular, accurate, and actionable data

Repustate enables you to capture customer and employee sentiments quickly and accurately to increase efficiency, improve your customer experience, and gain an advantage over your competition.

Fast and accurate

Get the technology you need to find accurate, granular insights across multiple channels, in real time.

Multilingual insights

We provide native language analysis for 23 languages – so your insights are never lost in translation.

Natural intelligence

Machine learning monitors changes in local dialogue, slang, and industry jargon to ensure your data is always current.

Easy integration

Our simple cloud API allows for quick and seamless cloud or on-premise integration into the tech stack you already use.

HOW SENTIMENT MINING WORKS

Artificial intelligence that understands human emotions

Repustate's sentiment analysis uses complex natural language processing and machine learning to extract nuanced positive, neutral, and negative (NLP) sentiments from TikTok, YouTube, Facebook, news, reviews, blogs – and anywhere else that people are discussing your brand online.

See the Sentiment Analysis API in action

Select sample input

Results

Sentiment
Language English
Entities
Topic & Aspect Analysis
Aspect Topic Sentiment
JSON VIEW:

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SENTIMENT ANALYSIS API USE CASES

Get the customer insights you need to grow faster

Repustate automates the data collection that might otherwise take you hundreds of hours to sort through. It delivers the insights you need to see your brand more clearly from a customer perspective, and gives you a clear path for the future.

Listen to your customers in real time

Find out how your customers really feel about your brand. Repustate's sentiment analysis tools let you monitor insights across social media channels including Twitter, Instagram, Facebook, and personal blogs as they happen.

This information is invaluable to any organization looking to increase their efficiency, customer support, and brand loyalty.

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Monitor the thoughts and feelings of your audience

Repustate's analytics help you turn consumer product reviews and survey responses into actionable insights about your brand, product, and services.

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Improve your end-to-end customer experience

By analyzing sentiment, you can pinpoint where you need to improve and increase efficiencies in your customer lifecycles.

Repustate's user-friendly analytics help you easily understand the gaps in your processes from onboarding, to support, to offboarding to keep a competitive advantage.

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Improve your employee experience

Repustate helps you listen to the people that are most important to your organization. From management, to training, to flexible work hours or remote work policies – you'll know exactly which parts of your business have the biggest impact on your employee satisfaction.

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Improve your products

Repustate gives you the power to extract sentiments about your products and services through all channels, including YouTube – giving your brand deeper insights into potential improvements at a granular level.

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Extract actionable insights from open-ended responses

Convert open-ended consumer survey responses into intelligent, actionable data to better understand your market, your competitors, and your audience.

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Increase your competitive advantage

By analyzing sentiment you can gain deeper insights into how your customers feel about competitors in your market – enabling your brand to understand its relative strengths and weaknesses, and find gaps that you can capitalize on.

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What is Sentiment Analysis?

To analyze sentiment means to detect if the feelings and thoughts in the language used for communication are positive or negative. For analyzing sentiment, unstructured text data is processed to extract, classify, and understand the feelings, opinions, or meanings expressed across hundreds of platforms. Repustate's sentiment analysis API does so and more. It performs data mining to extract emotional insights from social media channels, videos, podcasts, customer calls, news, surveys, blogs, forums, or any of your other company data, whatever the format.

Businesses use this emotion analysis to understand overall customer sentiment towards their brand, product, or service.

Here is a real-world example of how we assessed a big restaurant chain's consumer sentiment while facing a brand PR challenge.

Table of Contents:

  1. How does it work?

  2. Applications of Sentiment

  3. Types of sentiment analysis

Use cases

sentiment analysis

How Does Sentiment Analysis Work?

The sentiment analysis algorithm determines if a chunk of text is positive, negative or neutral. It uses natural language processing (NLP) techniques such as part-of-speech tagging, lemmatization, prior polarity, negations, and semantic clustering.

Named entity recognition is used to identify the key topics or entities that appear in the text

Next, sentiment scores are assigned to each of the extracted topics, entities and aspects for analyzing sentiment. The scores can range from -1 (true negative) to 1 (true positive) to the comment/text. A score of 0 or very close to 0 (±0.05) can be interpreted as neutral, i.e., either there was no sentiment or emotion expressed, or it was ambiguous.

Sentiment Analysis Applications

Some of the most impactful sentiment analysis applications are:

Industries

Real-world sentiment analysis examples in industries that have benefited from Repustate's sentiment analytics:

Automobile Manufacturing Banking & Finance Healthcare & Pharmaceutical Government Hospitality Market Research

What Are The Ways Of Analyzing Sentiment?

Based on the complexity of the text, we can use three types of sentiment analysis methodologies as listed below:

  1. Document-level sentiment analysis:

    It is the high-level sentiment score generated by evaluating the full context of the statement.

  2. Topic-based sentiment analysis:

    This methodology helps analyze sentiment related to different topics & themes being discussed in a statement.

  3. Aspect-based sentiment analysis:

    This monitoring approach is the most detailed and gives results by analyzing sentiment at a very granular level. It constitutes aspect-based sentiment analysis of each aspect identified in the text.

Every business is unique. Learn which approach to analyze sentiment will suit you best.

What Makes Our Sentiment Analysis Tool Different?

Fast & Accurate

Our sentiment analysis tool is faster and more accurate because it is based on a massive corpus of training data. With 6 million entities and 300 classifications, its advanced Named Entity Recognition accurately analyses details across all sources.

Multilingual

Repustate natively supports over 23 languages and dialects including Arabic, Mandarin, and Korean. The Repustate multilingual sentiment analysis API never translates text to an intermediary language, thus leading to greater accuracy in analyzing sentiment.

Intelligent

Repustate’s sentiment analysis software is trained on a wide range of text samples, capturing native language idioms, industry jargon, and expressions. Every update of its natural language processing algorithm is an improvement on the last, so you can get the strategic value out of the text analytics API for meeting real-time business challenges.

Easy Deployment

Repustate’s sentiment analysis tool is available as a cloud API for quick and easy integration, or as an on-premise installation. With a one-click installer and a seamless upgrade process, you can get up and running with the solution quickly.

Book a personalized 15-minute demo to learn more about Repustate's sentiment analysis

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Customizable

The Repustate sentiment analysis dashboard gives you a visual representation of your sentiment analysis results. Insights are presented in the form of charts, graphs and statistical bars, and making them easier to understand.

Private & Secure

No data or customer information sent to Repustate is ever stored on Repustate servers or shared with a 3rd party. Repustate employees are forbidden from looking at any transient data passed to the Repustate API unless explicitly asked to do so by a customer.

Scalable

Repustate’s sentiment analysis API regularly handles billions of API calls per day. It allows developers to process API requests in parallel and in bulk to improve throughput.

Support

Our client success team works with clients to plan, measure and report on partnership metrics on an on-going basis. Your dedicated engineer is always available for support calls. This translates to means no time waiting on hold – no filing tickets and awaiting a response.

Learn more about Sentiment Analysis